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Customer Satisfaction Survey Template

A customer survey that asks how satisfied people are, how likely they are to recommend you, and what you could do better.

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Template summary

  • Survey
  • 5 questions
  • About 2 minutes to answer (estimate)

Measure how satisfied your customers are and what to do better.

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What this template measures

  • Overall customer satisfaction on a 0–10 scale.
  • How likely customers are to recommend you.
  • How they describe their experience and what to improve.

Questions included

  1. How satisfied are you overall?

    Rating · Required · 0–10 scale

    Rated item: Overall satisfaction

  2. How likely are you to recommend us?

    Rating · Required · 0–10 scale

    Rated item: Likelihood to recommend

  3. What best describes your experience?

    Multiple choice · Required

    • Excellent
    • Good
    • Fair
    • Poor

  4. What could we do better?

    Text answer · Optional · Up to 1500 characters

  5. Anything else you would like to share?

    Text answer · Optional · Up to 1000 characters

When to use it

  • After a purchase, project delivery or support case.
  • A periodic check-in with existing customers.
  • Before and after a change to your service.

How to customize it

  • Edit the title, description and any question wording before you create the poll.
  • Add, remove, duplicate or reorder questions, and change whether each one is required.
  • Group questions into sections if the poll grows longer.
  • Choose settings such as the closing date, result visibility and password protection.

Nothing is saved until you select Create poll. The poll you create is your own copy; changing it never affects the template.

How responses and results work

  • Participants see the results after they respond (the default — you can change it).
  • You see every response on the poll’s manage page and can export them as a CSV file.