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IT Satisfaction Survey Template

A survey for internal IT teams: how well support, response times, equipment and the network work for the people who use them.

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Template summary

  • Survey
  • 6 questions
  • 2 sections
  • About 2 minutes to answer (estimate)

Find out how well IT support, equipment and the network work for people.

Use this template

What this template measures

  • Satisfaction with IT support and response times.
  • Satisfaction with computers, equipment and Wi-Fi.
  • Which IT area needs the most improvement, and what to fix first.

Questions included

Section 1: IT services

  1. How satisfied are you with IT support?

    Rating · Required · 0–10 scale

    Rated item: IT support

  2. How satisfied are you with response times?

    Rating · Required · 0–10 scale

    Rated item: Response times

  3. How satisfied are you with your computer and equipment?

    Rating · Required · 0–10 scale

    Rated item: Computer and equipment

  4. How satisfied are you with network and Wi-Fi reliability?

    Rating · Required · 0–10 scale

    Rated item: Network and Wi-Fi

Section 2: Improvements

  1. Which area needs the most improvement?

    Multiple choice · Required

    • Support
    • Hardware
    • Software
    • Network / Wi-Fi
    • Access and accounts

  2. What should IT improve first?

    Text answer · Optional · 10–1500 characters

When to use it

  • An annual or quarterly IT service review.
  • After a hardware rollout or a network change.
  • Prioritizing the IT improvement backlog.

How to customize it

  • Edit the title, description and any question wording before you create the poll.
  • Add, remove, duplicate or reorder questions, and change whether each one is required.
  • Rename, add or remove sections.
  • Choose settings such as the closing date, result visibility and password protection.

Nothing is saved until you select Create poll. The poll you create is your own copy; changing it never affects the template.

How responses and results work

  • Participants see the results after they respond (the default — you can change it).
  • You see every response on the poll’s manage page and can export them as a CSV file.